OpenAI’s board took a tough call of firing the founding CEO Sam Altman without having trust from their organization/people or winning confidence of their investors like Microsoft. Within 24 hours, Microsoft’s CEO, Satya Nadella, offered Altman an independent leadership role…
One of my favorite business phrases is “ambiguity breeds mediocrity.” When things are unclear, people are uncertain. They don’t know what to focus on. They’re not sure what to do next. Progress comes to a grinding halt. As a leader,…
Leadership doesn’t make “a difference.” It makes “the difference.” That is true in all area of an organization, and especially true in creating extraordinary customer service. You might be able to manage good service but you must lead to achieve…
Creating a robust strategy can be monumental task, but it’s only the beginning. The real challenge, and often the stumbling block for many organizations, is in the execution. The gap between strategic planning and successful implementation is wide. This is…
Upgrade Your Communication: Reasons to Replace Landlines in Your CompanyEffective communication is the lifeblood of any successful business. In an era where technology shifts like a kaleidoscope, businesses must regularly reassess their communication tools and methodologies. This is not about…
There is no growth without courage. In my career of 25+ years, I had several moments that required me to exhibit courage. I was a functional head in year 2008 when my growth had plateaued. I walked up to my…
I was recently in San Antonio Texas on business. I got an Uber for the 20-minute ride from my hotel to the client’s office. Little did I know that I had gotten in the car with Yoda. Actually, his name…
If you don’t frame your metrics right, they can distort behaviors. A bank executive once insisted that I do him a favor by getting a free credit card (even when I did not require it). He was one customer short…